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Office Genie - AI Receptionist

Privacy Policy

Last Updated: June 3, 2024

1. Introduction

Office Genie ("we," "our," or "us"), a subsidiary of TTH SOFTWARE INC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service, website, and related applications (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

  • Account information (name, email address, phone number, business name)
  • Billing information (payment method details, billing address)
  • Profile information (preferences, settings)
  • Business data (hours of operation, services, staff information)
  • Communications (emails, chat messages, phone calls, support requests)
  • Customer information you input into our system

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect certain information, including:

  • Usage data (features used, time spent, actions taken)
  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, referring websites)
  • Call data (recordings, transcripts, duration, timestamps)
  • Location information (derived from IP address or provided by you)
  • Cookies and similar tracking technologies (as described in our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, marketing affiliates, and service providers. This may include contact information, demographic data, and other information relevant to our Service.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send administrative messages, updates, and security alerts
  • Respond to your comments, questions, and requests
  • Provide customer support and technical assistance
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience
  • Develop new products, services, features, and functionality
  • Train and improve our AI systems and algorithms
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you direct us to do so or provide your consent.

4.2 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of such transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

4.5 Protection of Rights

We may disclose your information to protect the rights, property, or safety of Office Genie, our users, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and update your information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent (where applicable)
  • Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

10. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Office Genie
A subsidiary of TTH SOFTWARE INC
Email: privacy@officegenie.io
Address: 2164 Montreal Road, Unit 5, Suite #8348
Ottawa, ON K1J 1G4, Canada